Lost premium license

[henninne]

Hi, I lost my premium license after Home Habit upgraded to 4.0. Hence my dashboard is now in trial mode (deactivated several pages), how could I get the license back??

[igor]

@henninne Can you upload debug logs from the Support on device? (please let me know after you upload).
Also, do you have multiple Google accounts on that device?

[henninne]

@igor debug logs uploaded. No only one account.

[igor]

It looks like PlayStore on device does not report a license purchase anymore. Not sure why it would happen on a device with one account (usually only multi-account devices have these issues because of bugs in the PlayStore).
Need to look into this more. Sorry about the delay.

[henninne]

@igor any update? Very cumbersome to not be able to access all pages on my dashboard.

[igor]

Nothing new yet, still looking to how to workaround this.
Has anything else was changed/upgraded on device around 2 weeks ago, at the same time as 4.0 upgrade. Anything related to Android OS itself or PlayStore?

[henninne]

@igor No nothing else should have changed.

[henninne]

I cannot even buy a new license through the app.

[henninne]

Now it works again. Thanks

[Kamakazi]

Did this just resolve itself or did you do something as I’m having the same issue

[henning]

@igor the problem is back. So now I am back to limited version again. Can you please look into it? If I check my playstore the purchase is there so I do not understand why it’s not recognised by the app.

[igor]

@henning is it still the issue right now?

[henning]

@igor now it works again. Thanks

[igor]

@henning I actually didn’t do anything, but I have a theory that when you went to check the playstore for the purchase, it might have started reporting again.
There was a possible workaround done for this couple of releases back, seems like it didn’t help fully.
I will look into this further.
Thanks for your patience!