Hi, I need to transfer the licence to a new device.
Sure. Can you upload debug logs from the new device?
Hi, disregard the logs I just sent you.
I used the wrong account.
I sent you the logs from the corect account
Thanks for uploading the logs.
License has been transferred. It might take up to 24 hours to apply on the new device.
License has been trasferred. Thanks.
One question: if I do a factory-reset to my tablet, do I have to apply for the licence again or I just need to download the app from Google Play and the Premium licence will be applied automatically?
Yes, it would need a license transfer request after factory reset, for now. Within the app license transfer is planned.
HA was not working properly, so I deleted everything in APPS menu of Android.
Now the app shows as NON PREMIUM again.
If I go “purchase premium” it shows me to pay $19,99. Will Google Play know that I already paid or will I be charged again.
Just asking in advance before I need to file a refund
@izeman Premium license would need to be transferred, as clearing data is the same as a new device install. Can you upload debug logs from Support screen?
Thanks I just uploaded. 19:11 GMT+1
@izeman Thanks for uploading. License has been transferred and should apply on the device within 24 hours.
Thanks Igor for the fast solution!
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