Licence transfer

hooh1967h · February 9, 2021, 8:02am

Hi, I need to transfer the licence to a new device.

igor · February 9, 2021, 8:13am

Sure. Can you upload debug logs from the new device?

hooh1967h · February 9, 2021, 8:58am

Hi, disregard the logs I just sent you.

I used the wrong account.

hooh1967h · February 9, 2021, 9:19am

I sent you the logs from the corect account

thanks

igor · February 9, 2021, 9:58am

Thanks for uploading the logs.
License has been transferred. It might take up to 24 hours to apply on the new device.

hooh1967h · February 10, 2021, 9:01am

License has been trasferred. Thanks.
One question: if I do a factory-reset to my tablet, do I have to apply for the licence again or I just need to download the app from Google Play and the Premium licence will be applied automatically?

igor · February 10, 2021, 9:38am

Yes, it would need a license transfer request after factory reset, for now. Within the app license transfer is planned.

izeman · February 28, 2021, 5:36pm

Hi Igor

HA was not working properly, so I deleted everything in APPS menu of Android.

Now the app shows as NON PREMIUM again.

If I go “purchase premium” it shows me to pay $19,99. Will Google Play know that I already paid or will I be charged again.

Just asking in advance before I need to file a refund

Thanks

regards Hannes

igor · February 28, 2021, 5:40pm

@izeman Premium license would need to be transferred, as clearing data is the same as a new device install. Can you upload debug logs from Support screen?

izeman · February 28, 2021, 6:11pm

Thanks I just uploaded. 19:11 GMT+1

igor · February 28, 2021, 7:43pm

@izeman Thanks for uploading. License has been transferred and should apply on the device within 24 hours.

izeman · March 1, 2021, 10:25am

Thanks Igor for the fast solution!

system · March 31, 2021, 10:25am

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