Home Assistant login issue - Unable to complete authorization

Bugs
#1

Hi,
I’ve had Homehabit for probably years now with no issues - it even passes the wife test.
Recently however I had to spin a new Home assistant as my old RPi kept dying (rather the sd card)
The new HA had a new IP and as I went to update the IP address in HH nothing worked and it kept saying it could not connect.
I tried a different phone (and checked that my HA instance was accessible via the browser) and after ‘Getting started’ and inputting the IP ( http://newIP:8123 ) I got to the screen that says ‘Connect’ and tapping on that gives a “Unable to complete authorization” toast

Checking HA, the log shows

> Logger: homeassistant.components.http.ban
> Source: components/http/ban.py:136
> integration: HTTP (documentation, issues)
> First occurred: 12:05:39 AM (7 occurrences)
> Last logged: 12:11:10 AM
> 
> Login attempt or request with invalid authentication from MyPixel.local (192.[redacted]). Requested URL: '/auth/token'. (Dalvik/2.1.0 (Linux; U; Android 15; Pixel 6a Build/BP1A.250305.019))

So I wonder if HA does not want to serve on unencrypted http or if HH won’t work if I don’t have a proper certificate when connecting over https (I tried https same result) or if something else is happening.

Any help appreciated. Thank you!

#2

I’m experiencing the same issue - did you figure this out?

Thanks for any pointers

#3

The app does require a valid certificate for https to work, so that might be the issue. Self-signed certificates do work, as long as it isn’t expired.
If that still doesn’t work, please upload debug logs from the support screen.

#4

Thanks for the swift reply.

This occurred after I updated my tablet - I imported my settings and when I try to connect this message appears. It happens both with http and https. Nothing else has changed. Do I need to add a certificate to my HA installation?

I’ve moved the installation from one tablet to another before without any issue, using the same procedure.

#5

@Oivind_O Can you upload debug logs? (right after getting “unable to complete authorization” message)

#6

I just uploaded- thanks for looking into this Igor :slight_smile:

#7

I’m in the same boat,… the difference is my Home Assistant IP changed because I moved it to another server.
Since then her HH stopped working. I changed the target IP and I kept getting the Authorization message with no way to fix.
I installed HH on my phone and got the same error (brand new install on S24)

Debug logs uploaded… I hope it helps. Thanks @igor

#8

I did not figure it out sadly :frowning:

#9

The fix is coming in the next patch release. Thanks for reporting this!

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#10

The fix is in the 39.6 version - rolling out right now.

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